Butler unable to Complete Setup. Please Refresh and try again.

[Dylan _ Sandra]

Hello,

I recently created a shared workspace with a shared board in it for a team member. When I go into their trello account to check it is all working Butler keeps saying the message "Butler unable to Complete Setup. Please Refresh and try again." each time it loads the board.

Does anyone know how to fix this issue? I am feeling confused.

[Andrea Crawford · Accepted solution]

We've released a fix for this issue. Please refresh and try again, and let me know if you're still having trouble. 

[Dylan _ Sandra]

Thank you so much, it seems to be working now. Appreciate your help!

[Deaath Traap]

I'm having this same issue. One account isn't working and the other is. It just pops up a notification with no other information. I've tried other browsers, incognito, etc, and it seems to be tied to my account itself.

[Andrea Crawford]

Our engineering team has identified an issue that is causing this. We are working to get it fixed - sorry for the inconvenience. 

[Diego Cabezas]

Almost the same here. I cannot activate Butler.