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Business Class activation


Just wondering if anyone can provide advice on what the general lead time is for Business Class to be activated. Our CFO signed and submitted a Trello contract & order at the start of July 2020 and we are still waiting to be upgraded (Sept 2020).


1 answer

Hi @Sharon Adams 

It shouldn't take that long!

How did you order Business Class? If purchasing via this page, it should be pretty quick.

I would check first which Team you were updating to Business Class (esp. if you have multiple teams) - and see if Business Class is activated for it.

To check this:

  1. Go to your Home page, and select the Team from the left-hand menu
  2. Press Settings > Billing
  3. It will state "Business Class is Active" in a green box, if active

If it isn't active, I would contact Trello Support - select the button "Ask Trello Support"


thank you @Stephen Wright _Elabor8_ 

I will contact Trello Support.

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