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Billing

Brandy Brewer
Brandy Brewer
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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June 24, 2020

I need all of this cancelled!!! I am only a DOCTORAL student and did not understand that I would be BILLED FOR EACH USER. My account had been overdrawn MULTIPLE TIMES DESPITE having reached out to this platform MULTIPLE TIMES. I NEED HELP

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Michael Pryor
Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 24, 2020

Hi Brandy, please contact us via http://trello.com/contact and we’ll process a refund. 

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Iain Dooley
Iain Dooley
Community Leader
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June 25, 2020

@Brandy Brewer since you mention that you've reached out multiple times, I just thought I'd let you know that when you ask Trello support and get the automated widget with a bunch of answers, you can scroll all the way to the bottom and click "contact support" to submit your request to the Trello team, I've seen comments from a few people on here mentioning that they had trouble navigating the new contact page to actually submit a question to the support team:

2020-06-25 at 8.31 pm.png

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Trello
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