Big Picture Power-Up doesn't respond

[Sílvia Bernadó Moreno]

Hi! 

I have a board shared with my workspace. We've added Big Picture to be able to have a Gantt chart for our board. The problem is that only two of us are able to see it as the rest of the team aren't able to open Big Picture. They allow Big Picture to use the permissions and it doesn't work. It keeps asking to allow permissions again and again... 

Is anyone else having the same problem? Have you found a solution for it?

Thank you very much!

[Rodolfo Moreira]

Hi, Sílvia! Welcome to the Atlassian community! I hope you’re enjoying Trello.

As the Big Picture Power-Up in question is not developed by Trello, we recommend double-checking with the BigPicture support team, as they develop and maintain the integration if there are any issues or for troubleshooting that specific error: https://wiki.bigpicture.one/doc/all/backup-restore-and-migration/troubleshooting-permissions

It looks like you can reach their support team here: https://bigpicture.one/contact/

Having said that, if, during the support process, they need any help from us you can submit a new ticket, and we'll be more than happy to provide support.