After migration of my Trello account to atlassian it disappeared

Edel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 5, 2024

After switching the Trello login system to Atlassian.com, an old, unused Trello account from 2013 suddenly appeared on my login email address, and I can no longer access my active Trello account from 2023 which used the same email address.

How can I get the 2023 account working again? Both accounts used the same email address. 

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 6, 2024

Hello, Edel

Welcome to the community.

Trello accounts can't have the same email, I believe you are logging on a different account.

Could you please share a link to one of the boards from the account you're having trouble logging into (2023)? With that link, I can check the system for the associated email, which may help you regain access. You can find the kink through your starred links, browser history, or any boards you may have shared with other users. Thank you!


Kind Regards
Alisson
Trello Team


Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events