Account recover

[Paweł Sudykowski]

Hello,
I am writing on behalf of my colleague who has returned to our company. She has been re-created with the same account: katarzyna.wlazlo@b3group.pl
However, she cannot log in. When she uses the password recovery option (https://id.atlassian.com/login/resetpassword) nothing comes to her email). She tried to do it several times. When I also tried to test this option, I very quickly received an email with the possibility of changing the password. Wchich means that your emails are not blocked in our domain.  Kasia has her own workspace that she would like to recover. She created a query in Attlaasian last week - Ticket: CA-3340515) but she has not received any response so far.

Please Help.

Please help.

Which means that your emails are not blocked in our domain.

[Alisson Sartor · Accepted solution]

Hello, Pawel

Welcome to the community.

I looked at the email address in our mail logs, and it looks like at some point in the past an email we sent to it was rejected. When this happens, we block future emails to the address to avoid sending you emails you don’t want to receive, or if your email address has not been set up correctly.

 I’ve removed that block on the email address which will allow it to receive all emails from Trello moving forward.

I also sent her a password reset, can you ask her to check if she received it?

Kind Regards
Alisson
Trello Team

[Paweł Sudykowski]

Hi Alisson,

Yes they have email, and can to login Trello.

Thank You,

Kind Regards,
Paweł