Hello Community members!
On Friday, April 10th, from 12-1 PM PST, Leah Ryder and Chris Kimball from the Trello team will be LIVE on Community to answer your questions.
Leah Ryder is the content and brand marketing team manager for Trello at Atlassian, and works remotely from her home office in Victoria, British Columbia. As the co-producer of Trello's ebook on "How To Embrace Remote Work," downloaded over 250,000 times, Leah believes that remote is no longer the future of work—it's happening now and it's here to stay.
Chris is a design leader at Trello who’s currently on a mission to understand distributed collaboration. For the past 5 years, he served and grew Trello’s distributed design team while working from a home office.
In case you missed their talks from Remote Summit 2020, you can watch the recordings here:
Feel free to submit your questions before the AMA goes live - Leah and Chris will be sure to address them when the time comes.
We look forward to reading your questions - don't hold back!
Thank you! My colleague, Lauren Moon, and I decided to put it together but we were both managing some time out-of-office without overlap (and we lived 3,000 miles apart) so we ended up putting it together on a hand-on, hand-off asynchronous system over a few weeks. The process was actually very smooth and very remote-friendly so we kind of enjoyed putting our advice to an extreme test and creating it without being able to coordinate in real-time.
What are your golden rules of remote working?
Do you think they would be different if you were only remote working during the current crisis and not all the time (asking as someone who is remote working 'until all this blows over' then I'm back in the office!)
My golden rules of remote working are:
Does this all work in the current COVID remote work conditions? Definitely not. What we're going through right now is exceptional and distinct. Our spaces might not be ideal, our personal lives are hectic, and the stress of it all can impact our productivity. But if you feel up to trying to put some of these rules in place, you might be able to carve out a little normalcy among the chaos. Above all, be really kind to yourself and your teammates and just do what you can. This is not what remote work is normally like!
Conflict is really tricky because research has shown that conflict is exacerbated in a remote setting. Basically, we can't get as many social and physical cues from each other to truly understand the nuances of a line of chat or a late night email. The biggest way to prevent conflict on a remote team is context.
Asking a question like "hey, got a sec?" without any context can be read as positive or negative depending on a million little factors. Always add context to your communications if you're in a hurry, if you're writing from your mobile phone, if you don't have the full story on what you're asking about, etc. (Context can be added information as well as emoji and GIFs.)
And never let a conflict play out over chat or email. Always escalate to a video call without hesitation so you can talk face to face and clear the air.
I joined Trello 4 years ago, before we were acquired by Atlassian. A main motivation for me was the strong remote work culture, as this was something I really wanted in my next role! As a content creator and brand person, I was also attracted by the fun, delightful approach that Trello takes in its communications, and their awesome blog, which I now get to manage on a daily basis.
I think it's always a work-in-progress but I've pretty much got my system down now:
If you had to thrive a new habit during a lockdown, what would it be? Trello
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