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Not getting email notifications from tags on cards.

Deleted user Jul 11, 2022

I'm testing the tagging feature on my board with a new coworker and am not receiving any emails from the cards. The cards are on my board, I'm tagging both myself and my coworker and neither of us are receiving the emails. 

We both changed our settings to receive notifications "instantly", and she is also a board member of my board.

Any ideas?

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Brittany Joiner
Brittany Joiner
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Jul 12, 2022

@[deleted] could your company firewall be blocking emails? Do you get any other emails from Trello notifications? 

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Deleted user Jul 12, 2022

Yes. I am getting emails from my new coworker but mine seemed to stop for some reason. 

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Deleted user Jul 12, 2022

Email coming from Gmail. I'm getting some but not from my board.

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Brittany Joiner
Brittany Joiner
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Jul 16, 2022

@[deleted] not sure i understand - what are the emails that you are getting? 

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Brenna
Brenna Jul 20, 2022

I am having the same issue that John described. I do receive Trello notification emails when cards are moved but nothing for tags. I've also adjusted my notification settings to "instantly".  

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Brittany Joiner
Brittany Joiner
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Jul 20, 2022

@Brenna strange - seems like a bug. Might need to reach out to trello support: https://trello.com/en/contact

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Hey Guys Media Team
Hey Guys Media Team Aug 10, 2022

Same, I am getting nothing as far as notifications when people do anything in the cards.

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