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Not getting email notifications from tags on cards.

Deleted user Jul 11, 2022

I'm testing the tagging feature on my board with a new coworker and am not receiving any emails from the cards. The cards are on my board, I'm tagging both myself and my coworker and neither of us are receiving the emails. 

We both changed our settings to receive notifications "instantly", and she is also a board member of my board.

Any ideas?

2 comments

Brittany Joiner Community Leader Jul 12, 2022

@[deleted] could your company firewall be blocking emails? Do you get any other emails from Trello notifications? 

Deleted user Jul 12, 2022

Yes. I am getting emails from my new coworker but mine seemed to stop for some reason. 

Deleted user Jul 12, 2022

Email coming from Gmail. I'm getting some but not from my board.

Brittany Joiner Community Leader Jul 16, 2022

@[deleted] not sure i understand - what are the emails that you are getting? 

I am having the same issue that John described. I do receive Trello notification emails when cards are moved but nothing for tags. I've also adjusted my notification settings to "instantly".  

Brittany Joiner Community Leader Jul 20, 2022

@Brenna strange - seems like a bug. Might need to reach out to trello support: https://trello.com/en/contact

Same, I am getting nothing as far as notifications when people do anything in the cards.

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