ACP-520 Exam, Redirected to Training Page & Missing Exam Voucher

[Berk Atlasian]

Hi,

Summary: I have not received exam voucher

Just paid $100 + $20 tax for the Atlassian Cloud Org Admin exam. Instead of the exam, got redirected to a training page : https://university.atlassian.com/student/path/1517117-atlassian-cloud-organization-admin-certification?purchase_id=56561).

Tried going to the exam directly here: https://test-takers.psiexams.com/atlassian/book/5305083d-536d-4c09-9122-f234dd526c43/payment, but it asked me to pay again as I don't have voucher.

I am unable to take exam.  Does voucher not get created immediately? Any help would be appreciated.

[Tomislav Tobijas · Accepted solution]

Hi @Berk Atlasian ,

Just to jump in here. I had the same 'issue' when I purchased the certification prep. course. I immediately got access to the course but didn't get the exam voucher for a couple of hours (or it was even close to one day). The voucher then came into the inbox and I could successfully register for the exam.

But, as Jimmy here mentioned, you could also reach out to support if you do not receive an exam voucher in some 'reasonable' time.

[Berk Atlasian]

Yes, Atlassian support solved my problem and send me voucher again.

[Jimmy Seddon]

@Berk Karabacak I would reach out to: https://support.atlassian.com/contact/#/

There is a specific category for Training and Certification.  They should be able to assist you with locating your exam voucher.

[Erika Reategui]

Hi Berk,

I had the same issue with the same ACPT-520 exam. You need to call PSI, they were very helpful and I was able to reschedule my exam without paying extra.

I hope this helps.

Erika Reategui

[Sridhar Gandla]

Try here using atlassian ID:  https://www.certmetrics.com/atlassian/

You should able to enroll & Register for exam