Slack for Jira Server Plugin Disconnected for certain Users

Marques Butilla October 13, 2020

Some users are not able to connect their Jira accounts with Slack using the Slack for Jira Server Plugin. Their accounts are showing as disconnected and they are getting an error message saying that their slack token is invalid. This issue is slowly starting to affecting other users as well.

For the steps to reproduce this, in Jira click on the profile icon on the top left and then click on Profile. From there, click on Tools and in the dropdown click on Slack Accounts, where it says you are not connected to Slack. When you click on Workspace you are taken to the screenshot error window and in Jira you are given an error message saying the Slack token was invalid.

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Jose Agustin Aceves Chamosa
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January 28, 2021

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