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Read recommend: "Successful Women Speak Differently, 9 Habits That Build Confidence, Courage, & Influence" by Valorie Burton
1) Keep the end in mind when you begin.
2) Take a breath before you speak. Think first; then speak.
3) Just say it ~ respectfully say what you mean; mean what you say.
4) Create an environment of Respect: Give it; expect it.
5) Ask the Powerful Question, then allow silence. It's okay not to always will the space after the question with words.
6) Do not fear silence.
7) Be 100% present. What's multitasking while listening? When you engage - engage fully.