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I am currently working with a very technical team that is very solution focused. While Vision has been clearly defined, the team often struggle to connect with the user they are solving for.
It is for this reason I will run a Customer Journey Mapping play, which will be conducted in person so that we collaborate with intention, the reason for choosing this is for the team to connect and identify what the customer feels when they are using our platform. This will help the team to deliver better solutions as they will identify with the users better.