Do you know if it's possible for a user to interact /close their own request on a Jira Service Management Next-gen project?
We would like the user to be the sole decision maker of the closure of his ticket, and want to set up an automatic closure automation rule if they didn't respond after 48 hours .. but I don't know if this is possible.
Can you help me please ?
Hello @Jessica CAURO
You can try to solve your issue by setting automation rules. For more details take a look at this discussion: https://community.atlassian.com/t5/Jira-Service-Management/How-to-allow-customer-close-reopen-issue/qaq-p/67487
Hope it helps.
Jira is a powerful tool that helps teams to plan, manage, and report on their work. We love using Jira, especially for its ability to track issue progress. But how to monitor the...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event