This has only started happening today! Got a Next-Gen project with Epics and tasks.
1. Go into the Board and only showing tasks, and when select Group By there is not an option for Epic
2. Open a page I added to the menu, which opens a new window and takes me there, or just click on another open window
3. Go back to Board and within a couple of seconds it refreshes and has grouped by Epics and Epic is now showing in Group By dropdown
This is happening every time I open the the Board, so even when it has refreshed and grouped by, if I go to Roadmap then come back to Board the epics have disappeared again.
Is this a bug?
I wasn't able to reproduce the same error here using a brand new next-gen project. I followed the same steps as you, but when I go to the board, it loads correctly the tasks grouped by epics.
Are you the only user facing this issue?
Have you tested using another browser or incognito?
Can you please give us more details about the page that you added to the menu?
So its now working! I'm using Chrome, and what is happening now is I go to Roadmap and then Board, the board takes a few seconds to refresh. Before the refresh there are no epics, just the tasks, and after the 2 second delay the epics display.
So maybe it was just a refresh delay earlier in the week that was taking a long time and by the time I moved to another window and back it was done.
A bit strange but its now "fixed".
Hi! My name is Eoin and I'm a product manager working on Team-managed projects in Jira Software Cloud. We're continuously improving and updating Jira Software and feedback from our customers is ...
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