How to find average days of closed tickets in a month.

[vasanth]

Hello All

I have requirement 

In a project how can we find  average days of closed tickets in a month.

like  suppose 

in a month closed tickets are 100. I need to find the average days as 3.3 days something 

can any one help on this.

[Carlos Garcia Navarro]

Hi @vasanth ,

I'm sure that there are a number of add-ons that can help, I found this other post with a reference to eazyBI that may be helpful for your use case, if you'd like to take a look:  https://community.atlassian.com/t5/Jira-Service-Management/Average-Number-of-Tickets-Per-Day-of-Week/qaq-p/1719903

[vasanth]

@Carlos Garcia Navarro 

Thank you for your response , how ever is this possible without the Eazy bi Plugin

[Carlos Garcia Navarro]

This other post have some other options, including a free option with Status Time Free.

https://community.atlassian.com/t5/Jira-Software-questions/Average-time-to-resolution-by-assignee/qaq-p/1650565

I haven't tried them myself but I recommend checking the demos, and you can contact their support to see if they could be a good fit.

[Bhushan Nagaraj]

@vasanth are you leveraging the full potential of the control charts? Please see https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-control-chart/

In your case, you can use the timeline feature, and also have a quick filter that only includes closed tickets.

[Yuliia_Borivets__SaaSJet_]

Hello @vasanth 

You can also try a third-party add-on - Time in Status for Jira Cloud by SaaSJet team. It generates an Average time report, which meets your needs.   

Also, you can export data as XLSX or CSV files. Let me know if you have any questions.