My team is significantly remote and has been using Stride extensively for the past 2 weeks as our primary communication tool - including multiple daily web meetings.
Unfortunately we are all continuously receiving messages saying various individuals are experiencing poor connectivity (speed tests indicate otherwise) with the feed constantly going black and white.
My question: apart from abandoning this new tool, which I understand is still in BETA, what can be done to improve this?
We also are experiencing horrid connectivity issues, speed tests locally for all users indicate plenty of bandwidth available, but voice quality is spotty and screen sharing freezes and drops frequently. I was thinking it was due to using the evaluation version, but many are having the same issue with the paid version seemingly.
UberConference & G-Hangouts do not present these issues to us?
Is this bug going to fixed? Its ruining our stride experience...
I wanted to speak to the these video issues mentioned and draw attention to the bugs currently open which may address some issues being experienced.
These Bugs are actively being worked on:
* https://jira.atlassian.com/browse/STRIDE-124 | Improve CPU usage
* https://jira.atlassian.com/browse/STRIDE-819| Video is a CPU hog
They both touch on CPU spikes when using video meetings. Please provide your feedback and Vote on these to better deliver what you are experiencing to our developers. In the latest Bug we have responded with this message:
Hello all – We're doing a few things here to reduce the impact Stride Meetings has, some quick and some longer-term:
* Attempt to stick with 720p by default (rather than 1080p). SHIPPED on May 1, 2018.
* Reducing the blur on the sides of the video feedback – either by snapshoting it, or reducing the blur, etc. *IN BETA – AIMING TO SHIP SOON*
* Studying performance across the service to continue to bring this down. IN PROGRESS
* https://jira.atlassian.com/browse/STRIDE-891 | Connectivity Problems
We have received a few support tickets about users experiencing video problems, latency, disconnecting and similar issues. If you are experiencing something related to what's in the bugs linked, please send us that feedback. If it's something completely different please contact us by creating a support ticket and we'll look into right away.
We want to ensure that these issues are addressed.
Greg Keefer | Atlassian Stride Support
My company has been evaluating Stride for the past 6 weeks and have run into latency/connectivity issues in Stride video in nearly all video meetings. All of our employees work remotely and have a min 100mb/sec internet connection. We have none of these issues with Google meet. Has there been any progress towards these reported issues?
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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