a colleague if mine tries to install Stride (64 bit windows client) on his Windows 7 SP 1 (64 bit as well).
The installation aborts when he tries to start it immediately. The installer offers the option to open the installation log files but there is not a single line included.
Is that a known issue? What can he do to install stride (beside deleting this operating system)? ;-)
Thanks in advance!
Not having anything written into the log file can be pretty challenging when troubleshooting this issue. Most of the failed installation with errors which will give some idea on what we should be looking at.
I researched a little bit more on this behavior but could not find any specific issues that relates to what your colleague is experiencing. Let us try to cover some basics first:
Let me know how it goes.
thanks for your answer.
1) he has admin rights
2) yes, he downloaded it just before trying to install
3) i have no idea, that was one of my questions ;) he is the only windows 7 user in our team
4) he said, that he couldnt find anthing there during installation attempts
but now he decided to install a new OS.. so.. i think we can close this ticket.
Thanks for your help!
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
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