I ran into the same issue when setting up an Early Access test account. It took a ticket with Atlassian support to find out that the account used to setup the instance is not a member of the stride-users permissions group. They then gave me a secret URL (secret because it wasn't mentioned during setup or in the setup confirmation email) to login as the Admin to set the permissions.
All good things come to an end - thanks to all our customers and partners who have been along the Hipchat and Stride journey with us. As of Feb 15th 2019, Hipchat Cloud and Stride have reached ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events