I can't find my URL to get support with my Stride App

[Chels Jones]

Every time I download the Stride app the image below appears. I am already a part of a stride team. My Director sent me 2 invitations and I accepted both and started the app download from there, but no luck. I also tried to start the app without an invitation from the Stride website, but it is still not functioning properly. I have a Mac IOS computer, and the app seems to be unresponsive, it will not let me logout, or even quit it without force quitting the app. I have tried to contact support, but I can't find the correct URL to receive support I need. I don't know what to do... 

[Nágila Marques]

Hi Chels, 

Got it! In this case, I would recommend reaching out to our Support team so we can check more information from your account and provide you further instructions.

You can contact them here - https://support.atlassian.com/contact/

Thank you!

[Nágila Marques]

Hi Chels, 

My first thought is that you're not able to log in due to some browser caching.

Could you let me know what happens when you do the following?

1. Open an incognito browser
2. Navigate to https://id.atlassian.com
3. Log in with email + password
4. In the same incognito browser, navigate to yourinstanceURL.atlassian.net
5. This should let you successfully log into Stride’s web app: https://app.stride.com

If you are still unable to log in, the article below provides some additional steps you may want to try:

• Troubleshoot Atlassian Account

Let me know how this works and we can go from there!

[Chels Jones]

I am not having a problem logging in... I follow those steps and it brought me to the website version of stride, and I was able to log in successfully as usual. The problem is that when I download the app, it is not working

[Chels Jones]

The app works perfect on my phone, but not my laptop..