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Zendesk Support Statuspage App API Response Error

Hello Everyone,

We have installed the Statuspage app for Zendesk support. The application works fine when using the Zendesk test page: https://test1282.statuspage.io/

However when we link it to our status page, the app will not display the notifications and or the page. It will just return :The response received from the API is in an invalid format.

 

Not sure what to do here.. Any assistance would be helpful.

Screen Shot 2020-05-12 at 9.45.33 AM.png

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