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We adjusted the timeline of a recent incident in-line with our Tech. Provider yesterday, however, the updates are not yet reflected after +12 hrs and the outage still suggests 8h 39m, when it should now be 3hrs.
Can you explain why there is such a delay, please?
The component's historical uptime needs to be updated separately from the incident itself. Because component uptime can be linked to more than one incident it doesn't necessarily correlate perfectly with the incident timeline in all cases.