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Subscriber maintenance: unconfirmed subscribers and subscribers that no longer exist

w.bos January 18, 2024

Hello,

I have two questions about subscriber maintenance.

I know "quarantined" subscribers with no action are deleted after 90 days.

But what happens with:

  1. "Unconfirmed" subscribers?
  2. Subscribers where the mail address becomes at one point invalid?

Cannot find it in the documentation... who knows the ansers?

Kind regards,

1 answer

0 votes
Kevin Paulovkin January 18, 2024

They stay in "Unconfirmed" - but the initial email confirmation that gets sent expires after 90 days and must be re-sent to the subscriber after this time.

https://support.atlassian.com/statuspage/docs/enable-subscribers/

"When they subscribe, they will receive an email with a confirmation button. The confirmation link must be clicked in order to receive any notifications; it expires after 90 days."

w.bos January 18, 2024

Thanks! This solves 50%.

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