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Subscribe to incident' pop-up is getting truncated when Re-flow is applied, how to fix this?

Subscribe to incident' pop-up is getting truncated when Re-flow is applied(320x256)

This is causing issue for ADA (accessibility) customers.


1 answer

0 votes
Samir Atlassian Team Sep 15, 2021

Hi @Shivraj Waghmare ,


It looks like you have several posts for various questions related to configuration in StatusPage. Could you please consolidate your questions into a single post and a member of the team will be able to assist you with all your questions? Just for consistency/organization it's easier if you can consolidate your questions to 1 post so we can work with you in a single thread.




  1. The status pages gets auto updated in every X minutes which caused the below issues:

    • If 'Subscribe to Incident' pop-up is opened, it gets closed once the auto-update happens
    • When the user is working on any other tab or browser, the status page interrupts the current work and gets launched on top of the current browser once the auto-update happen
  2.  Contrast ratio doesn't meet the required contrast ratio of 4.5:1 for the below elements:

    Incident link/tile, Keep me updated button and the timestamp of Incident status 

    Links and text at the bottom of 'Subscribe to Incident' pop-up and Subscribe to incident button

  3. ID attribute used for the elements in Status Page are not unique
  4. Logo doesn't have an alternative text defined
  5. Page doesn't have landmarks defined
  6. Page doesn't have heading level 1 defined
  7. Content is getting truncated when the browser is zoomed to 200%
  8. Focus indicator/Dotted line is not visible while navigating to the below CTAs:

    • Incident link/Keep me updated button
    • X button in Subscribe to incident pop up
    • Cloud Terms of Service, Privacy Policy , Terms of service links

    Focus indication is available while navigating to Give updates via text message and Subscribe to Incident button but it is not clearly visible

  9. X button, edit fields, combo box in Subscribe to incident pop up doesn't have a programmatic name
  10. Heading level defined for 'Subscribe to incident' in the pop-up is not appropriate
  11. Color contrast of X icon in 'Subscribe to incident' pop-up is less than the required ratio of 3:1
  12. 'Subscribe to incident' pop-up is getting truncated when Reflow is applied
  13. Focus is lost on selecting Keep me updated link
  14. Other issues:

    • Legends doesn't make any sense to have on the page
    • Hover text available for the icons and the visible text are different
    • When the component has Degraded performance as the status, the entry is removed from the list and appears empty cell
    • Check with content team on the page title
Like Tyler T likes this

@Samir I have replied all the issues for ADA (accessibility) customers.

Nancy Shao Atlassian Team Sep 20, 2021

Hi Shivraj, I'm the PM on Statuspage and would love to address some of these issues. Can you copy the above into a support ticket at 

We can start a conversation that way, as some of the items on this list we would need to see how you produced this and investigate further in our priority list. 



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