Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Statuspage API Create incident link to template


Hi everyone,

I'm integrating our services with Statuspage. I have read the API document at here

I'm successfully create an incident, but i'm looking for how to link to a template that i have created before.

Thanks all

1 answer

1 accepted

0 votes
Answer accepted

Hi @Ngô_Phi_Hùng it's not currently possible to call an incident template when creating an incident using the API. However, this is a feature request in our backlog and I've added a note to that.

As a workaround for now, we suggest including the incident template content directly in the API scripts you're using to create the incident. You can customize the incident message content to be anything you'd like in that API call. 

Thanks for your information.

I also stumbled around looking templates usage for incidents inside the API

Seems like a natural thing to allow tailoring of the messages etc from the webportal; but have the automation trigger the incident by applying a template


Guess the templates are meant for manually creating incidents through the web portal? 

100%, this should be available in the API. @Jake Bartlett can you link the feature request ticket so we can upvote it?



Like Shubham Aggarwal likes this

Can we see the feature request and perhaps vote on it?

Anuj I'm New Here May 07, 2022

Any progress on this feature request yet?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,053 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you