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Status page - Pagerduty tagging

Greetings, 

 

I've been trying to set up Statuspage email incidents templates using pagerduty taggs with moustache (see this for more information https://support.atlassian.com/statuspage/docs/pagerduty-mustache-tags/)

Nothig that I've tryied works. When I create an incident to test the templates what it returns is something like the following: "Service: {{pagerduty.incident}}" without any value at all. Of course our Statuspage is linked with our Pagerduty, but Pagerduty uses the API key v2, and I've read this " Please note that Statuspage currently doesn't support the PagerDuty v2 payload." which makes me wonder, maybe they don't understand each other?

Anyone had this problem? Did you find the solution? 

Thanks. 

1 answer

1 accepted

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Answer accepted

For this exact example I used {{pagerduty.incident.service.name}} which returned the PagerDuty Service name.

Other examples I have managed to see working are:

Incident summary: {{pagerduty.incident.trigger_summary_data.subject}}
Incident Start Time: {{pagerduty.incident.created_on}}
PagerDuty Status: {{pagerduty.incident.status}}

Assigned to Name: {{pagerduty.incident.assigned_to_user.name}}
Assigned to email: {{pagerduty.incident.assigned_to_user.email}}
PagerDuty incident reference: {{pagerduty.incident.incident_number}}

Thanks a lot George! We already found another way of getting what we wanted thou.

 

Best Regrads,

Like Anuj likes this

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