Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reoccurring email notifications during incident


Is there any way to control the frequency that an email goes out to a subscriber? I haven't found anything in the documentation, but that could just mean I haven't looked hard enough.

1 answer

0 votes
Arumugam M Atlassian Team Sep 16, 2021

Hello Travis,

This is Arumugam here, happy to help!

I understand that you would like to control the frequency of notifications you send out to your subscriber.

Unfortunately out of the box, we don't have an option to configure this setting. However, when you are creating an incident, you may choose to send notifications to your subscribers or not. During different transition states of an incident, you may toggle the notifications ON or OFF, depending upon your use case, and based on that notifications will be triggered.

Here are some notifications for your reference:

Screenshot 2021-09-16 at 12.20.57 PM.png

Screenshot 2021-09-16 at 12.23.58 PM.png

Screenshot 1 - Shows when the notifications are triggered. 

Screenshot 2 - Shows the checkbox that you can enable or disable at the very bottom of incident.

Hope this helps. Please let us know if you have any follow-up questions.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

2,411 views 6 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you