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Notifications on a scheduled maintenance

Jules Boiteux
Jules Boiteux May 29, 2020

Hi there, 
I updated our status page with a scheduled maintenance. 
I checked the checkbox: "Send notifications" but still nothing pops-up in the app. I followed the steps to check that the status embed works and it does. 
I don't know what I'm missing here :/ 

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Sophie Reynolds
Sophie Reynolds Jun 05, 2020 • edited

We had the same issue on 30th May. A statuspage was raised for a new incident but notifications were only sent to some of our subscribers. When I checked my account I was in the quarantined section along with approx 300 others.  Our team identified that there was an issue with the SPF setting for certain users which was fixed but I had to reactivate the quarantined subscribers manually.

Strange this issue occurred at the same time as you guys?

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Paul Hodkinson
Paul Hodkinson Jun 01, 2020

Sorry,not an answer, but I am seeing the page updating with scheduled maintenance, however notifications are not sending. I am using an audience-specific page and trying to send the notification out to the subscriber group for a component.

I'm raising a support case today.

 

Good luck,

Paul.

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