Not receiving Statuspage email notifications for certain apps

[Zoe Castro]

Hi there, I was sent here by Zapier Support who felt they could no longer troubleshoot my issue.

I suddenly stopped receiving Statuspage notification emails for Zapier and Fillout back in March. However, I continue to receive notifications for Airtable to this day. This is not an issue with my email account not being able to receive emails from noreply@statuspage.io.

As Zapier attempted to troubleshoot my issue, I did randomly receive an alert for a Zapier incident on June 7, but not for incidents on June 12 and 14. I haven't received an alert from Fillout since March 30 despite multiple incidents listed on their Statuspage since then.

This is super frustrating and I'd really love to figure out how I can reliably receive these alerts for all tools I'm subscribed to. Any help you can provide would be appreciated. Thanks!

[Egor]

Hey Zoe, 

Thanks for reaching out to Atlassian Community. 

We can help you for sure, could you please raise a ticket with us using the following link? https://support.atlassian.com/statuspage/ 

With a ticket, we can see your email address and check the logs for your user to find out why you're not getting notifications. 

Best Regards,
Egor

[Zoe Castro]

Done, thank you Egor!