Some incidents require further analysis for root cause and we don't always have the postmortems ready until some time after the event. We don't necessarily want to send a notification if a post-mortem has been updated a couple of weeks after the incident has closed.
As the default for sending notifications is ticked our engineers can sometimes miss it and emails are sent.
Is there a way to change the default?
I actually raised this with Atlassian (STSPG-5544) some time ago but when I had my monthly meetings with Jake our CSM there was no movement.
Perhaps the Statuspage team could add you to the ticket as another customer who requires this? Will help push this up to the product managers!
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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