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Some incidents require further analysis for root cause and we don't always have the postmortems ready until some time after the event. We don't necessarily want to send a notification if a post-mortem has been updated a couple of weeks after the incident has closed.
As the default for sending notifications is ticked our engineers can sometimes miss it and emails are sent.
Is there a way to change the default?
I actually raised this with Atlassian (STSPG-5544) some time ago but when I had my monthly meetings with Jake our CSM there was no movement.
Perhaps the Statuspage team could add you to the ticket as another customer who requires this? Will help push this up to the product managers!
Hey Sophie! I'm an Associate Product Manager in Incident Management for Jira Service Management.
We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs.
Came across your feedback and would love to set up some time to learn more about how your team runs PIRs. Feel free to shoot me an email on firstname.lastname@example.org if you'd be open to having a chat :)