Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Is there a way of updating the default of "Send notifications" on the postmortems to unticked?

Some incidents require further analysis for root cause and we don't always have the postmortems ready until some time after the event. We don't necessarily want to send a notification if a post-mortem has been updated a couple of weeks after the incident has closed.

As the default for sending notifications is ticked our engineers can sometimes miss it and emails are sent.

Is there a way to change the default?


2 answers

1 accepted

0 votes
Answer accepted

Hi Sophie,

I actually raised this with Atlassian (STSPG-5544) some time ago but when I had my monthly meetings with Jake our CSM there was no movement.

Perhaps the Statuspage team could add you to the ticket as another customer who requires this? Will help push this up to the product managers!

Nick (Broadcom)

I've gone ahead and updated our internal feature request and shared this with the product team. 

Like Sophie Reynolds likes this
Like Jake Bartlett likes this


Curious about any update on this feature request. Is there a direct link to STSPG-5544 or is that only available to internal Atlassian folk?


0 votes

Hey Sophie! I'm an Associate Product Manager in Incident Management for Jira Service Management.

We're currently looking to better understand how teams conduct their post incident review (PIR) / postmortem process and their key pain points / user needs.

Came across your feedback and would love to set up some time to learn more about how your team runs PIRs. Feel free to shoot me an email on if you'd be open to having a chat :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,053 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you