Customer doesn't receive the email subscription

[solene_galeano]

Hello,

One of our bank industry customer doesn't receive the email subscription. 

Their IT team allowed our mail but it appears that action doesn't solve the situation. 

Do you have any leads to help our customer ?

Thank you in advance for your help.

Have a good day.

Solène

[Kaljan]

Hi @solene_galeano 

If their IT team has already allowed your emails, a few additional steps might help troubleshoot the problem. Firstly, confirm with the customer that the subscription confirmation or notification emails are not landing in their spam or junk folders. Sometimes, even with permissions granted, these emails can be filtered. Additionally, suggest checking the email server logs on both ends to see if there are any error messages or delivery failures. It might be beneficial to provide specific details about the email service you are using and any error messages you or the customer might be receiving. If the issue persists, reaching out to your email service provider's support or the customer's IT team for further assistance could be valuable. Best of luck in resolving this matter!