Can components default to un-selected for new subscribers?

Alec Hill June 11, 2020

In an effort to drive our customers to select components that are relevant to them vs defaulting to all, we are hoping there is an option to have the components default to un-selected when a new subscriber subscribes.  Is that possible?

3 answers

3 votes
Bart van Manen June 22, 2020

I would also really like an option to set default subscription options for new subscribers. I even contacted support, but they said there is no such option at the moment and closed the request. Not sure if this is on the backlog somewhere now...

0 votes
Chris Batt June 22, 2020

+1 for this being a feature request. We need a variety of Components, but some don't apply to all users. Some users only wish to be notified on the status of one component. We really can't rely on users knowing to deselect the right components and we risk the integrity of the alerts by sending noise/alerts that don't concern the users. 

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2020

Hey Alec 

While there isn't a default option in the admin portal, there is the option for your page subscribers to select the 'Select None' option when creating/tuning their subscription. 

From there they could go through the list of components to only select those that are relevant to them. 

Wasila Rabbani March 18, 2022

is it possible to un-select components in CSV file when we import it?

Bart van Manen March 18, 2022

Yes, when you import contacts you can decide which components they should be subscribed to. You add the components separated by semi-colon (;) at the end of the line for each subscriber.

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