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How do you manage cancelled maintenance?

👋 Hey folks! At Symantec, we have 13 Statuspages for our various cloud products (yeah, a lot of pages but it's worked incredibly well). I've recently been discussing with the team on how we should effectively manage cancelled maintenance, after several customers reported that the posts were unclear.

So, I'm intrigued in how companies who use Statuspage would manage cancelled maintenances, and whether there should be some functionality to enable us to do this.

Here are a couple of thoughts:

  • Update the scheduled maintenance post with a message about this being cancelled; send the update; and then delete the post
  • Update the scheduled maintenance post with a message about this being cancelled; change the title be prefixed with [CANCELLED]; and set the end time from 1 minute and the end date today.
  • Statuspage should have the ability to allow us to cancel maintenance; sends out an update which is displayed as CANCELLED rather than Completed in the post page; and moves the maintenance to the history page

Are there other ways? Would the best way be for Atlassian to add this functionality?

Thanks,
Nick

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