Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,455,522
Community Members
 
Community Events
175
Community Groups

Support email address being disabled January 1, 2020

How do I contact Statuspage product support?

If you require support from Statuspage you can contact the product support team by using our easy-to-use web contact form. When you visit our support site and select Request Help Here you will be directed to a web form for contacting the Statuspage Product Support team.

Please note that you will need to sign in with your Atlassian account, which is separate from your Statuspage account. If you do not have an Atlasssian account, you may sign up for one here. We aim to merge Statuspage and Atlassian accounts in 2020.

Why isn't there a direct support email listed for product support?

Our product support team uses a contact form instead of email in order to provide our customers the most secure and effective support experience possible. A contact form provides the following benefits to customers:

  • Provides the support engineer the necessary details to solve your problem quicker (e.g. customer URL).

  • More accurate routing to get your ticket to the correct support engineer.

  • Support history is available for customers that want to see their previously submitted support tickets.

  • Email is considered an ‘unauthenticated’ channel and is hard to validate who a user is with the level of certainty we can get with an authenticated contact form. Email is more risky because it opens up the potential to spoofing.

  • More secure file transfer between customers and support.

I found a support email online—can I use this email to contact you?

Any old support email addresses you may find (e.g. hi@statuspage.io) will have an automatic reply directing you to our contact form.

What if I can't log in to my Atlassian account?

If you are unable to log in to your Atlassian account, you can still contact the team via our unauthenticated contact form. Select ‘request help’ here and you will find an unauthenticated contact form for users that are unable to log in.

5 comments

The delay in getting a response when submitted via contact us is significant and mostly unacceptable.

Imagine 12hr delay in multiple instances I raised

Hi Tapasa,

I sent you an email to follow up on this and get some feedback from you.

-- John

-- Statuspage Support

The  "email us" link on https://www.statuspage.io/ still points to hi@statuspage.io

How do we contact  the statuspage sales team (Dogwood) ?

This has got to be the worst vendor experience in terms of trying to decipher who handles invoicing.

Hi @Richwe see you opened a ticket, and thanks for pointing out that email link - we'll get that removed!

Like Richard Bernleithner likes this

Is there an easier way to speak with someone at Statuspage.io?  We have an open ticket since the beginning of June that is still unresolved and want to resolve it ASAP.  We have tried commenting on the ticket several times.  Is it possible for someone to reach out to me?

Comment

Log in or Sign up to comment
TAGS

Atlassian Community Events