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Getting Started with Statuspage: A Communication Tool for Outage and Maintenance Updates

If you don't know much about Statuspage or haven't had the chance to use it yet, it is a communication tool that helps inform users about outages and scheduled maintenance.

Users can subscribe to updates via email or text messages and the system status can be embedded into other interfaces and web properties.
Statuspage does not do direct monitoring of websites or servers, but it can be integrated with monitoring tools or updated programmatically through the API.

Using Statuspage can build:

1. trust with customers.
2. reduce incoming support requests during incidents.
3. build and scale incident communication processes.

An account can have multiple pages and team members, and incidents have 4 different statuses (Investigating, Identified, Monitoring, and Resolved).

Components are the individual parts of the infrastructure that users depend on and have their own statuses. System metrics allow for increased transparency by showing real-time and historical data such as response time and uptime.

Email and text message notifications can be sent to subscribers when incidents are created or updated.

An organization can start using Statuspage by signing up for an account on the Statuspage website. This will allow them to create a page that is part of their account. They can then invite team members to help manage the page and configure it as needed.
They can also set up components and system metrics to provide real-time and historical data to their customers. Once the page is set up, they can create incidents and send notifications to subscribers when an incident occurs.
Additionally, they can integrate monitoring tools with Statuspage or use the API to programmatically update the page.

Watch this Statuspage intro to learn more about it.

Rafael Meira

 

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