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installation stuck on registration on windows 10

I've seen this problem posted multiple times, each time with a different solution and non of them have worked for me, its a shame that this problem hasn't been addressed yet.

Like everyone else, after logging into my bitbucket account and granting permissions, my browser shows a success message and stays on http://localhost:34106/

the logs show a few exceptions :

ERROR [2019-09-20 10:10:42,523] [13] [Sourcetree.Analytics.Emau.EMauSubmissionService] [Log] - POST MAU submission FAILED
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:8888

 

ERROR [2019-09-20 10:10:44,522] [1] [SourceTree.UI.OnboardingManager] [Log] - Unable to submit Finished Registration Analytics
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:8888

 

ERROR [2019-09-20 10:10:52,233] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to get secret


ERROR [2019-09-20 10:11:03,799] [1] [SourceTree.UI.OnboardingManager] [Log] - Unable to submit Finished Registration Analytics
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:8888

 

i've checked my proxy settings, they were fine. i've changed IE security settings to "access data sources accross domains", didn't help.

 

im on windows 10, trying to install source tree version 3.2.6

1 answer

1 accepted

1 vote
Answer accepted

Hello Max and welcome to the Community!

Thanks for reporting your install issues with Sourcetree here and including detailed logs. From our log output, I was able to find a similar Community post which experienced the same issue you’re also having. I would ask you to review the following post and let us know if this helped to resolve your issue: error connecting to bitbucket server via SourceTree.

If you’re still having the issue, please let us know.

Regards,
Stephen Sifers

Hi Stephen,

Thank you for the response. It seems fiddler really messes up with the flow of installation. I removed the changes i had made to machine.config and set my default browser as firefox instead of chrome (so that the authorization opens in firefox instead) and that fixed everything.

Thanks again!

Like Stephen Sifers likes this

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