Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to open on new mac

Edited

I get this error when trying to open on a new mac:

 

"“Sourcetree.app” can’t be opened because Apple cannot check it for malicious software.

This software needs to be updated. Contact the developer for more information.

Chrome downloaded this file today at 2:31 PM from www.sourcetreeapp.com."

2 answers

Another way to do this is to open your application tray by right clicking on it and choosing "open application" This will open the applications folder in finder.

You can then right click on Sourcetree and choose open. This will then give you the option to open the application and MacOS will remember your selection and allow you to open the application the normal way next time. 

0 votes
Daniel Eads Atlassian Team Jul 14, 2020

Hi Ricky, welcome to the Community!

The MacOS feature that prevents applications from being opened sometimes is called Gatekeeper. You can create an exception for the Sourcetree app by following these steps:

In macOS Catalina and macOS Mojave, when an app fails to install because it hasn’t been notarized or is from an unidentified developer, it will appear in System Preferences > Security & Privacy, under the General tab. Click Open Anyway to confirm your intent to open or install the app.

The warning prompt reappears, and you can click Open.

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

5,768 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you