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Unable to complete the registration process

Hi

I am trying to install Sourcetree and am having problems with the registration step, I select Bitbucket and then use my gmail account to sign in, the authentication is performed then it gets redirected to 

http://localhost:34106/?state=authenticated&code=5uvS5gYe9R7hSAuvT5

At this point I get a page can't be displayed message and am unable to proceed further

Am adding the log message below

ERROR [2019-12-30 15:16:41,656] [1] [SourceTree.UI.OnboardingManager] [Log] - Unable to submit Finished Registration Analytics
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Net.Http.HttpClient.<FinishSendAsyncUnbuffered>d__59.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Refit.RequestBuilderImplementation`1.<>c__DisplayClass13_0`1.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at System.Threading.Tasks.Task`1.get_Result()
at SourceTree.Mau.Submission.Gas.GasMauSubmissionService.Submit(GasEvent userActivityEvent)
at SourceTree.Mau.Submission.Gas.GasMauSubmissionService.ForceSubmission()
at SourceTree.Analytics.AnalyticsDataManager.ForceSubmission()
at SourceTree.UI.OnboardingManager.SubmitStartedRegistrationAnalytics()
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Net.Http.HttpClient.<FinishSendAsyncUnbuffered>d__59.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
at Refit.RequestBuilderImplementation`1.<>c__DisplayClass13_0`1.<<BuildCancellableTaskFuncForMethod>b__0>d.MoveNext()<---

ERROR [2019-12-30 15:17:30,076] [35] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [Log] - Failed to check for updates
System.Exception: Failed to check for updates ---> System.MissingMethodException: Method not found: 'Void Splat.IFullLogger.Info(System.String, !!0)'.
at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.Start[TStateMachine](TStateMachine& stateMachine)
at Squirrel.UpdateManager.CheckForUpdateImpl.CheckForUpdate(String localReleaseFile, String updateUrlOrPath, Boolean ignoreDeltaUpdates, Action`1 progress, IFileDownloader urlDownloader)
at Squirrel.UpdateManager.<CheckForUpdate>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sourcetree.Installer.Squirrel.Utils.UpdateHelper.<CheckForUpdate>d__19.MoveNext()
--- End of inner exception stack trace ---
at Sourcetree.Installer.Squirrel.Utils.UpdateHelper.<CheckForUpdate>d__19.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sourcetree.Installer.Squirrel.Utils.UpdateHelper.<HasAvailableUpdates>d__20.MoveNext()
ERROR [2019-12-30 15:20:09,111] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failure awating incoming request.
ERROR [2019-12-30 15:20:09,940] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to receive callback from OAuth service provider
ERROR [2019-12-30 15:20:09,941] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to get user secret
ERROR [2019-12-30 15:20:09,942] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to get secret

 

Thanks 

Deepa

2 answers

Hi,
Same error for me on Sourcetree 3.3.8 

login successful but it just stop at the Registration step:

SourceTree.UI.OnboardingManager] [Log] - Unable to submit Finished Registration Analytics
System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.

Hi

I tried one of the older versions (3.1.2). and that installed successfully... From that, I then updated to 3.3.8...

It's worth giving that a shot... 

Regards 

0 votes
Manju
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 08, 2020

Hi, 

Have you tried uninstalling the version, installing the latest version from https://sourcetreeapp.com? If not, please give it a try and do get back here if it doesn't work. 

Thanks!

Hi, 

I updated to the latest version from the app itself without uninstalling the older version..

Thanks

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