Uhhhh! Annoying. Install Sourcetree 2.3.1, use existing account show a blank page

As I said, I was annoying, I waste many hours to fix it. I install sourcetree 2.3.1 on Windows 10. When I come License Agreement, I choose "Use existing account", but it just show a blank page. I tried many way to fix it along articles I found on Google, but no works. Ahhhhh! Why Setting up source tree is so hard, and why Atlassian still using Internet Explorer to connect to your account. Uhhhh, It too hard to understand. My god!

1 answer

0 votes

Hi! This issue has already been reported in our bug tracker at SRCTREEWIN-7244. There are a few workarounds listed in the comments, there's one specially that seems to be working for most of the users so I'll copy it here for you:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

In the meantime, our developers continue to work with the id.atlassian.com team to implement a proper fix.

Let us know if it worked for you!  



Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

238 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot