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Sourcetree ask for auth, dont accept my login, reset mail not comming

Rardq
Rardq
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September 15, 2018

Hello!

I was succesfully working with bitbucket repo and pushing changes, but today when I try to push to remote - sourcetree asked for credentials and dont accept my login and pass. I tried to reset - but no mail has come.

What is wrong and what should I do?

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 17, 2018

Hi Denis! 

Can you give us more information to help us troubleshoot your issue?:

  1. Are you using Bitbucket Server or Cloud?
  2. Are you using Sourcetree for Windows or for Mac?
  3. Can you login to Bitbucket directly via the browser?
  4. Can you send a screenshot of Sourcetree asking you for your credentials? 

Kind regards,

Ana

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