Sourcetree ask for auth, dont accept my login, reset mail not comming

[Rardq]

Hello!

I was succesfully working with bitbucket repo and pushing changes, but today when I try to push to remote - sourcetree asked for credentials and dont accept my login and pass. I tried to reset - but no mail has come.

What is wrong and what should I do?

[Ana Retamal]

Hi Denis! 

Can you give us more information to help us troubleshoot your issue?:

1. Are you using Bitbucket Server or Cloud?
2. Are you using Sourcetree for Windows or for Mac?
3. Can you login to Bitbucket directly via the browser?
4. Can you send a screenshot of Sourcetree asking you for your credentials? 

Kind regards,

Ana