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Source Tree won't Load or Install after Windows 10 Update

After a Windows update on Friday I found that SourceTree wouldn't load. The splash screen appears for a few seconds and then nothing. I've tried wiping SourceTree preferences as detailed here - https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html?_ga=2.102930560.1055942471.1566893606-2024582342.1559819623 but made no difference.

I then tried fully removing Source Tree as detailed here - https://community.atlassian.com/t5/Sourcetree-questions/How-do-I-fully-remove-SourceTree-so-that-I-can-do-a-quot-fresh/qaq-p/605355 

I then re-applied a fresh installation (v3.1.3) but again just getting the same problem - splash screen appears for a few seconds then nothing.

There are .NET Runtime and Application Errors appearing in the Event Viewer for the SourceTree executable every time I run the app.

.NET RunTime Error is as follows:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
at SourceTree.App..ctor()
at SourceTree.App.Main()

Application Error is as follows:

Faulting application name: SourceTree.exe, version: 3.1.3.3158, time stamp: 0x5cc2025e
Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process id: 0x4a70
Faulting application start time: 0x01d55cdc23d38862
Faulting application path: C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: c22bb248-70e2-40da-8f04-15585172f9b3
Faulting package full name:
Faulting package-relative application ID:

 

3 answers

0 votes
Mike Corsaro Atlassian Team Aug 27, 2019

Hello! Looks like the WMI service has something wrong with it. Try following this thread and see if that solves the issue.

Hi Mike thanks for the reply. I've updated .NET from 15.9.12 to 15.9.15 and re-tried installing but splash screen still hangs and same errors in Event Viewer.

There is no 'Bugsplat' crash report but Event Viewer had a link to a 'Report.wer' file - I'll post that in a separate reply.

The WMI Control is listed as 'Not found'. 

WMI Not Found.png

I tried running winmgmt /verifyrepository but just came back with similar:

C:\windows\system32>winmgmt /verifyrepository
WMI repository verification failed
Error code: 0x80041002
Facility: WMI
Description: Not found

Not sure where to go with this as the instructions in the other link are for an 'inconsistent' repository rather than a 'not found' repository.

Report.wer:

Version=1
EventType=CLR20r3
EventTime=132114534822603793
ReportType=2
Consent=1
UploadTime=132114534826931231
ReportStatus=268435456
ReportIdentifier=36c0ae39-f28a-47f6-a5b2-a93e933cf027
IntegratorReportIdentifier=ff9824ac-7660-4d78-829f-2486b2190f59
Wow64Host=34404
NsAppName=SourceTree.exe
OriginalFilename=Sourcetree.exe
AppSessionGuid=00000580-0001-0041-569f-502d785dd501
TargetAppId=W:0006ba146b147c809ea8648f1e21e648428c00000000!0000792400f98bb34e5620f88933ce436b15303a6a99!SourceTree.exe
TargetAppVer=2019//04//25:18:54:22!cc56c!SourceTree.exe
BootId=4294967295
TargetAsId=6450
UserImpactVector=3145728
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=41c74cfe42dbbeaaf9ba1e2a98cc4838
Response.BucketTable=5
Response.LegacyBucketId=1853827364917364792
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=SourceTree.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=3.1.3.3158
Sig[2].Name=Problem Signature 03
Sig[2].Value=5cc2025e
Sig[3].Name=Problem Signature 04
Sig[3].Value=System.Management
Sig[4].Name=Problem Signature 05
Sig[4].Value=4.7.3190.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5b6947cb
Sig[6].Name=Problem Signature 07
Sig[6].Value=8c
Sig[7].Name=Problem Signature 08
Sig[7].Value=3f
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.Management.Management
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d560
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=d56089eb7eefb2f102428b5144072daf
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8718
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=871829f98eec2bc185774686c564e504
UI[2]=C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
LoadedModule[0]=C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\windows\System32\KERNEL32.dll
LoadedModule[4]=C:\windows\System32\KERNELBASE.dll
LoadedModule[5]=C:\windows\System32\ADVAPI32.dll
LoadedModule[6]=C:\windows\System32\msvcrt.dll
LoadedModule[7]=C:\windows\System32\sechost.dll
LoadedModule[8]=C:\windows\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\windows\System32\SHLWAPI.dll
LoadedModule[11]=C:\windows\System32\combase.dll
LoadedModule[12]=C:\windows\System32\ucrtbase.dll
LoadedModule[13]=C:\windows\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\windows\System32\GDI32.dll
LoadedModule[15]=C:\windows\System32\gdi32full.dll
LoadedModule[16]=C:\windows\System32\msvcp_win.dll
LoadedModule[17]=C:\windows\System32\USER32.dll
LoadedModule[18]=C:\windows\System32\win32u.dll
LoadedModule[19]=C:\windows\System32\IMM32.DLL
LoadedModule[20]=C:\windows\System32\kernel.appcore.dll
LoadedModule[21]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[23]=C:\windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[24]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\bef0a43af1bb9a52ee47a6f60bec2961\mscorlib.ni.dll
LoadedModule[25]=C:\windows\System32\ole32.dll
LoadedModule[26]=C:\windows\system32\uxtheme.dll
LoadedModule[27]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\e75e41bf88a273acfcc4f916f9f2f9b9\System.ni.dll
LoadedModule[28]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Core\7fa3a50f19e60880e5e4ea645e6912d6\System.Core.ni.dll
LoadedModule[29]=C:\windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\37fcfc5290d0562871d2675d2a8ad294\WindowsBase.ni.dll
LoadedModule[30]=C:\windows\System32\CRYPTSP.dll
LoadedModule[31]=C:\windows\system32\rsaenh.dll
LoadedModule[32]=C:\windows\System32\bcrypt.dll
LoadedModule[33]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[34]=C:\windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\34b522f1bdda739fe89221f650ecd641\PresentationCore.ni.dll
LoadedModule[35]=C:\windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\4b51a9370a2c3b00e53b95c6906adb4a\PresentationFramework.ni.dll
LoadedModule[36]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\aa66dbd3109293cd666379c9de720400\System.Xaml.ni.dll
LoadedModule[37]=C:\windows\SYSTEM32\dwrite.dll
LoadedModule[38]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[39]=C:\windows\System32\OLEAUT32.dll
LoadedModule[40]=C:\windows\SYSTEM32\MSVCP120_CLR0400.dll
LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[42]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[43]=C:\windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[44]=C:\windows\System32\MSCTF.dll
LoadedModule[45]=C:\windows\System32\TextInputFramework.dll
LoadedModule[46]=C:\windows\System32\CoreMessaging.dll
LoadedModule[47]=C:\windows\System32\CoreUIComponents.dll
LoadedModule[48]=C:\windows\System32\SHCORE.dll
LoadedModule[49]=C:\windows\SYSTEM32\ntmarta.dll
LoadedModule[50]=C:\windows\SYSTEM32\wintypes.dll
LoadedModule[51]=C:\windows\system32\dwmapi.dll
LoadedModule[52]=C:\windows\System32\CRYPT32.dll
LoadedModule[53]=C:\windows\System32\MSASN1.dll
LoadedModule[54]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\9c4cbaf981f34bf19fa77a58407c9b63\System.Configuration.ni.dll
LoadedModule[55]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xml\4745831450e53135a8b62834a3c3955b\System.Xml.ni.dll
LoadedModule[56]=C:\windows\System32\shell32.dll
LoadedModule[57]=C:\windows\System32\cfgmgr32.dll
LoadedModule[58]=C:\windows\System32\windows.storage.dll
LoadedModule[59]=C:\windows\System32\profapi.dll
LoadedModule[60]=C:\windows\System32\powrprof.dll
LoadedModule[61]=C:\windows\assembly\NativeImages_v4.0.30319_64\netstandard\fdade94df8d239ca4901354bbc201645\netstandard.ni.dll
LoadedModule[62]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Management\2285986795d6214ee4363805b929b6be\System.Management.ni.dll
LoadedModule[63]=C:\windows\System32\clbcatq.dll
LoadedModule[64]=C:\windows\system32\wbem\wmiutils.dll
LoadedModule[65]=C:\windows\SYSTEM32\wbemcomn.dll
LoadedModule[66]=C:\windows\System32\WS2_32.dll
LoadedModule[67]=C:\windows\system32\wbem\wbemprox.dll
LoadedModule[68]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[69]=C:\windows\system32\wbem\wbemsvc.dll
LoadedModule[70]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=720
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=333650
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.678.17763.0-11.0.140
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32474
OsInfo[19].Key=svolsz
OsInfo[19].Value=921
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.720.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=Sourcetree
AppPath=C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A1A3B353042137254B4BB820DDA52941
MetadataHash=-808141759

Seems my previous reply went missing so I've reposted below: 

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.

There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

I've checked WMI and it is listed as 'not found': WMI Not Found.png

Getting a similar response when I do a winmgmt /verifyrepository:

C:\windows\system32>winmgmt /verifyrepository
WMI repository verification failed
Error code: 0x80041002
Facility: WMI
Description: Not found

My replies keep disappearing so I'm reposting this for the 2nd time:

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Like Earl McCutcheon likes this

My replies keep disappearing so reposting this for the 3rd time!!

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Not sure where to go with this as the link you gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?

BTW - Is there a problem with your forum? When I post replies in quick succession (ie a few seconds or minutes apart) the earlier reply seems to get knocked out and disappears.

Like Earl McCutcheon likes this

My replies keep disappearing so reposting this for the 4th time!!!!!!!!!!!

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Not sure where to go with this as the link you gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?

BTW - Is there a problem with your forum? When I post replies in quick succession (ie a few seconds or minutes apart) the earlier reply seems to get knocked out and disappears.

Like Earl McCutcheon likes this

My replies keep disappearing so reposting this for the 5th time....

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but made no difference ie splash screen still hanging and same errors in Event Viewer.
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted above.

Not sure where to go with this as the link you gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?

Hi @edwincapita , 

On one of your replies an error occurred and the comment posted twice in rapid succession and flagged a false positive in the spam filter on your account so the rest of your follow ups got flagged as well.

We cleared up the error and removed the content from spam quarantine and you are all set.   

Sorry for the delay it caused in answering this question.

Regards,
Earl

Like edwincapita likes this

Ok thanks Earl. I could really do with some answers though. Source Tree has been down since Friday and is integral to our Build/Release processes. Frankly it is quite alarming that a regular Windows 10 update has just wiped out SourceTree and nobody seems to be able to provide me any answers or resolutions.

Mike Corsaro Atlassian Team Aug 29, 2019

The WMI service has some issue, which might be related to the update. You'll need to repair the WMI service -- a guide on how to do that can be found here

Thanks Mike. 

Tip 1 - winmgmt /salvagerepository didn't work - it just came back with the same "Not Found" Description

Tip 2 - I had a look at the registry change but frankly making registry changes that I don't fully understand makes me rather nervous. 

Tip 3 - The link to the WMI Fixer Tool didn't work. 

Can you recommend any other WMI Fixer Tools? I have neither the the time or inclination to mess around with manual registry changes.

Hi there!

I'm actually having the same issue with another program which uses the same .NET framework libraries. I believe it has something to do with a recent Windows 10 update!

Around third or fourth week of August 2019 one of our programs which we need to use simply will not start. It refuses to display the opening program screen.

It's not Source Tree, it's actually Zebra Technologies scan-to-connect bluetooth configuration tool.

You can start the program, and it starts in the system tray, then after a few seconds nothing, it crashes, and if you hover over it's system tray icon that too disappears.

We were OK because we had another computer which to configure our scanners with.

Unfortunately just today Windows 10 updated and now it can't run the program either.

The program crashes with a KERNELBASE.dll error. I'll post the appcrash below:

 

Faulting application name: Scan-To-Connect.exe, version: 4.0.16.0, time stamp: 0x5b7a63ee
Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process id: 0x11cc
Faulting application start time: 0x01d568b85a6a0bf8
Faulting application path: C:\Program Files (x86)\Zebra Technologies\Barcode Scanners\Scan-To-Connect\Scan-To-Connect.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 247a742c-c807-406c-8964-0ce80ffc2b15
Faulting package full name:
Faulting package-relative application ID:

Application: Scan-To-Connect.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception

Exception Info: System.InvalidOperationException
at System.ServiceProcess.ServiceController.GenerateNames()
at System.ServiceProcess.ServiceController.get_ServiceName()
at System.ServiceProcess.ServiceController.GenerateStatus()
at System.ServiceProcess.ServiceController.get_Status()
at CoreScannerHelperNS.CoreScannerHelper..ctor()
at ScanToConnectWindowsWPF.MainWindow..ctor()
at ScanToConnectWindowsWPF.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at ScanToConnectWindowsWPF.App.Main()

 

I have a feeling this has something to do with Windows 10's .NET Framework Compatibility issue.

I've been desperately trying to find a solution but I can't find any resources at Microsoft to help me troubleshoot this.

I posted here in attempts to corroborate my findings in the hope of finding a solution! You're not alone!

If we can find out why this: Faulting module name: KERNELBASE.dll, version: 10.0.17763.652, time stamp: 0x598c4711
Exception code: 0xe0434352
Fault offset: 0x0000000000039129

Our timestamps, Exception code, and fault offset are the same!

Thank you!

Hi,

I'm afraid we never found a resolution to the issue and after 10 days or so we made the decision as a team to transition away from SourceTree.

Bit of a shame as I've always liked Atlassian's products but the bottom line is we need tools that are reliable and forums where you can find resolutions quickly.

My WMI was also not working, but I did not have quite the same errors as above and I did the following:

Go into dcomcnfg and try to look at the

Component services > computers > My computer > Dcom config

It may prompt you for classes not registered - Say Yes! Once I did that, my WMI properties were working again and SourceTree reinstalled perfectly.

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