Issue with Cloning Backlog Repository in Sourcetree

畑澤柚香
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February 18, 2025

Dear Support Team,

I hope this message finds you well. My name is Yuzuka.

I am trying to clone a repository from Backlog using Sourcetree, but after the "Authentication Required" screen appears (as attached), I entered the wrong username and password, which resulted in an error. Since I am unable to connect, I cannot proceed with the cloning operation.

I uninstalled Sourcetree and tried again, but the situation remains unchanged.

Do you have any suggestions for resolving this issue?

Best regards,


Yuzuka

スクリーンショット 2025-02-18 21.22.57.png

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