Download your SourceTree license (broken link)

[Juan Perez]

hello

I register to get a sourceTree licence, but the link to download doesn work.

License Key:

Download your SourceTree license. Within SourceTree select from the menu bar "SourceTree > Registration", click "Import License" to import the downloaded the license file.

Whe I click on "Download your SourceTree license" i got:

No webpage was found for the web address:https://my.atlassian.com/license/file/xxxxx

[KieranA]

Just to let everyone know that this issue has now been resolved on my.atlassian.com, you should all be able to download your license manually. Just as a sidenote though, it is possible to do all of this within the app itself without having to go directly to my.atlassian.com.

Cheers

[KieranA]

Hey all,

This has been reported to our internal system admins. In the meantime, however, you can still get your license file using SourceTree itself. On Mac go to the SourceTree menu and hit "Registration", from here you can login to your my.atlassian.comaccount and it'll automatically download your license file. The same applies to Windows, except the option is in File > Registration.

Cheers

[Sergey Yakuin]

Thanks! It works.

[Oliver Lorton]

Product improvement suggestion:

Before coming to this thread, I had no idea you could just do this. Would it make more sense to steer the user down this route than suggesting that they download a file from the website?

[Jing Tyagi]

There is no File > Registration for my sourcetree, it's version is 1.9.6.1. So my issue is that how do I import the downloaded license?

Thanks,

Jing

[Abdallah Day]

I'm also unable to find "Registration" under the Sourcetree menu in the menu bar. Please help.

SourceTree for Mac (version 2.3.1)

Thanks.

[Juan Perez]

What I did to solve it:

- Unistall SourceTree

- Install it again

- Follow Kieran instrunctions

Thanks to all

[Juan Perez]

To solved I unistall the produc install again at that point I folow Kieran recomendation

[Juan Perez]

My trial period expired so that solution does not work for me I got two options Import or Drag license

[Oliver Lorton]

My trial period had also expired and it did work for me. Sourcetree asked me for my username and password and automatically installed the license.

[Oliver Lorton]

Same problem for me.

[KieranA]

Hey Oliver. Take a look above and my answer should help you.

[Oliver Lorton]

Thanks, all sorted.

[Radium_88]

Yup same probelm for me, cannot download the license. On chrome -> "This page is not found" and same 404 on Firefox.

[KieranA]

Hey Ramitha. My answer above will help you out.

[Radium_88]

Hi Kieran,
I'm on mac, when I click on Registration under Source Tree all I see is Import License and Register Now - Free! apart from Close, where do I sign in to my.atlassian.comfrom the app??

Thanks

[Joseph Wielgosz]

Same problem. I can report that the in-app registration process worked fine. Thanks Kieran.

[Steve Thornhill]

I've tested this too with an existing/new license and get exactly the same error with the file not found. Existing license in my list also has a download link that fails.

[Sergey Yakuin]

I've just got the same problem

File not found

Can't download Sourcetree license from page https://my.atlassian.com/products/index

[John Perry]

This is happening to me as well.

Exact same, have the link and it opens to an error page, generated by browser not site, so looks like server side error: Error code: ERR_FILE_NOT_FOUND

[Juan Perez]

hi, when use this url https://my.atlassian.com/products

I can see that I have a license:

Licensed To:	Me
License Key:	Download your SourceTree license

When I click on it directs me to the url referred on the original message:

https://my.atlassian.com/license/file/3540079

getting: No webpage was found for the web address:

[Steve Thornhill]

Have you looked at the licenses you own on the base https://my.atlassian.com/productlink.

It should show there if you have one.