Cannot install, malformed request during login

Hi,

When I try to install sourcetree, after I log in in my account, I always get this error:

Oops, you've made a malformed request. - Atlassian account

Oops, you've made a malformed request.

Windows 8 -  Lenovo thinkpad

I did clear history, reset browser and reset computer

Best regards

1 answer

0 vote

Hi Stephane, can you confirm if your Internet Explorer is upgraded to the latest version? Sourcetree relies on it for authentication and having an older version might cause issues. 

Also, make sure you can log in to id.atlassian.com directly on the browser. If you can't, follow Oops you've made a malformed request.

Let us know if this helped you!

Cheers,

Ana

Hi Ana,

Problem solved:  I simply reset Internet Explorer's Advanced Settings. I found that in another post or forum. 

Thank you!
Stephane

Glad you figured it out!

Have a nice day :)

Ana

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

647 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you