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Cannot install, malformed request during login

Hi,

When I try to install sourcetree, after I log in in my account, I always get this error:

Oops, you've made a malformed request. - Atlassian account

Oops, you've made a malformed request.

Windows 8 -  Lenovo thinkpad

I did clear history, reset browser and reset computer

Best regards

1 answer

0 votes
Ana Retamal Atlassian Team Jan 17, 2018

Hi Stephane, can you confirm if your Internet Explorer is upgraded to the latest version? Sourcetree relies on it for authentication and having an older version might cause issues. 

Also, make sure you can log in to id.atlassian.com directly on the browser. If you can't, follow Oops you've made a malformed request.

Let us know if this helped you!

Cheers,

Ana

Hi Ana,

Problem solved:  I simply reset Internet Explorer's Advanced Settings. I found that in another post or forum. 

Thank you!
Stephane

Ana Retamal Atlassian Team Jan 19, 2018

Glad you figured it out!

Have a nice day :)

Ana

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