Purchased Add-ons : check for purchases doesn't work

JIRA : 6.0.1 UPM: 2.10.1 Gives an error as follows Sorry, an error occurred while attempting to refresh your purchased add-ons list. Any suggestions about fixing/debugging this? Thanks Nilesh

2 answers

This widget could not be displayed.

There are a number of requirements that need to be met in order to get the purchased add-ons section to work - https://confluence.atlassian.com/display/UPM/Managing+Purchased+Add-ons

- JIRA needs to be using a real license. No developer or evaluation licenses.

- The AtlassianID account that you are authenticating with needs to be associated with the license that JIRA is currently using. The association is made by either being a billing or technical contact.

This widget could not be displayed.

Hey Dana,

Just for your info, this case was recently raised, but, was cloning the information from one of our older reports which was updated with the thoughts from the developer recently. You can have more information through this report: https://ecosystem.atlassian.net/browse/UPM-3484

Hope it helps you,

Giu

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

110 views 15 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you