Purchased Add-ons : check for purchases doesn't work

JIRA : 6.0.1 UPM: 2.10.1 Gives an error as follows Sorry, an error occurred while attempting to refresh your purchased add-ons list. Any suggestions about fixing/debugging this? Thanks Nilesh

2 answers

There are a number of requirements that need to be met in order to get the purchased add-ons section to work - https://confluence.atlassian.com/display/UPM/Managing+Purchased+Add-ons

- JIRA needs to be using a real license. No developer or evaluation licenses.

- The AtlassianID account that you are authenticating with needs to be associated with the license that JIRA is currently using. The association is made by either being a billing or technical contact.

0 votes

Hey Dana,

Just for your info, this case was recently raised, but, was cloning the information from one of our older reports which was updated with the thoughts from the developer recently. You can have more information through this report: https://ecosystem.atlassian.net/browse/UPM-3484

Hope it helps you,


Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

57 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you