There are a number of requirements that need to be met in order to get the purchased add-ons section to work - https://confluence.atlassian.com/display/UPM/Managing+Purchased+Add-ons
- JIRA needs to be using a real license. No developer or evaluation licenses.
- The AtlassianID account that you are authenticating with needs to be associated with the license that JIRA is currently using. The association is made by either being a billing or technical contact.
Just for your info, this case was recently raised, but, was cloning the information from one of our older reports which was updated with the thoughts from the developer recently. You can have more information through this report: https://ecosystem.atlassian.net/browse/UPM-3484
Hope it helps you,
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork? We've compiled a list here, along with...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG