We're trying to setup tickets from incoming mail and wondered if it was possible to setup any additional users in the default mailstoreincluded in onDemand. I know that email@example.com is supported but is there any way to setup additional accounts?
To extend: Only one mail handler must be configured for every mail server on the instance to prevent running onto a race condition: https://jira.atlassian.com/browse/JRA-42044 Aliases for the mail server can't be set in JIRA by default. JIRA Service Desk extends this functionality and allows the setting of firstname.lastname@example.org for example.
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