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Is it possible to setup additional accounts in mailstore?

aaronchi2
aaronchi2 March 21, 2012

We're trying to setup tickets from incoming mail and wondered if it was possible to setup any additional users in the default mailstoreincluded in onDemand. I know that jira@mycompany.jira.com is supported but is there any way to setup additional accounts?

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Fahd
Fahd
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 18, 2012

Hi,

I'm afraid that is not possible to be achieved in Atlassian OnDemand. Only 1 mailstore for each instance.

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Mauro Badii
Mauro Badii
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 3, 2015

To extend: Only one mail handler must be configured for every mail server on the instance to prevent running onto a race condition: https://jira.atlassian.com/browse/JRA-42044 Aliases for the mail server can't be set in JIRA by default. JIRA Service Desk extends this functionality and allows the setting of alias@myinstance.atlassian.net for example.

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