Consider a Question has been asked related to a programming language. The Question has been tagged with the programming language (for example, Java).
How would the Java experts know or will be notified that a Question have been asked related to Java.
- When a Question is tagged/labeled, like a Java related Question is tagged with the tag Java, will an email be fired to all the experts related to Java? Or the Associates need to constantly review the Question forum?
- Can we assign associates to a tag (like Java developers will be assigned to Java tag, Python Developers will be assigned to Python tag); so that when any question is asked and is tagged, an email will be fired to all the associates related to the tag.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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