The instructions to deactivate a user say the checkbox active should be unchecked. The Edit Profile page on our OnDemand instance does not show such checkbox.
How can I deactivate users without deleting any other details from my instance to free up seats?
This function is only within JIRA standalone or EAR/WAR and has not been implemented into OnDemand.
For OnDemand, you'll want to disable a users application access, see here for more info how on to do manage these options:
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