Please see this article about how to fully remove an add-on: https://confluence.atlassian.com/display/DOC/Removing+Malfunctioning+Add-ons
If you have further questions about Gliffy please email firstname.lastname@example.org.
I am having the same problem on several Confluence OnDemand instances that I am managing. I would like to remove the Gliffy message. However when I go to Confluence Admin > Gliffy Plugin > Configuration there is a red error banner but no way to uninstall. Likewise when I go to Confluence Admin > Manage Add-ons > Gliffy Confluence Plugin > Disable I get an error directing me to "refer to the logs for more information". Finally when I go to my.atlassian.com I find no mention of Gliffy anywhere. Can you send a fix for this please?
Unfortunately this wouldn't be the forum for specific troubleshooting. If you are having an issue with Gliffy, please email email@example.com and we can assist you there.
Just as an FYI, you cannot uninstall Gliffy from OnDemand. This is only available for the download version. You can deactivate Gliffy in your OnDemand my.atlassian.com account. If you are unable to, please contact support.atlassian.com as they are the first line support for OnDemand issues.
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