ERROR:ServiceRunner

Hi Support,

We are seeing this quite ofter below error message. Users were unable to login when this issue rise.

Date time

1/24/2013 14:55:27,529 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

1/24/2013 14:55:27,607 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .

1/24/2013 16:55:27,545 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

1/24/2013 16:55:27,623 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .

1/24/2013 18:55:27,508 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

1/24/2013 18:55:27,586 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .

1/24/2013 20:55:27,504 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

JIRA Error: 'Active Directory server' is not functional during authentication of 'jtobey'. Skipped

LDAP authentication issue comes in picture: After Restart JIRA server it worked. Please let me the root cause and fix.

From IT, not found anything in the logs

1 answer

Refer below KB article. Hope the workaround mentioned helps you!

https://confluence.atlassian.com/pages/viewpage.action?pageId=244352186

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

458 views 6 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you