ERROR:ServiceRunner

Hi Support,

We are seeing this quite ofter below error message. Users were unable to login when this issue rise.

Date time

1/24/2013 14:55:27,529 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

1/24/2013 14:55:27,607 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .

1/24/2013 16:55:27,545 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

1/24/2013 16:55:27,623 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .

1/24/2013 18:55:27,508 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

1/24/2013 18:55:27,586 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .

1/24/2013 20:55:27,504 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN

JIRA Error: 'Active Directory server' is not functional during authentication of 'jtobey'. Skipped

LDAP authentication issue comes in picture: After Restart JIRA server it worked. Please let me the root cause and fix.

From IT, not found anything in the logs

1 answer

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Refer below KB article. Hope the workaround mentioned helps you!

https://confluence.atlassian.com/pages/viewpage.action?pageId=244352186

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