Hi Support,
We are seeing this quite ofter below error message. Users were unable to login when this issue rise.
Date time
1/24/2013 14:55:27,529 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN
1/24/2013 14:55:27,607 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .
1/24/2013 16:55:27,545 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN
1/24/2013 16:55:27,623 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .
1/24/2013 18:55:27,508 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN
1/24/2013 18:55:27,586 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.DbCachingDirectoryPoller Error occurred while refreshing the cache for directory 10000 .
1/24/2013 20:55:27,504 QuartzWorker-0 ERROR ServiceRunner atlassian.crowd.directory.MicrosoftActiveDirectory Error looking up attributes for highestCommittedUSN
JIRA Error: 'Active Directory server' is not functional during authentication of 'jtobey'. Skipped
LDAP authentication issue comes in picture: After Restart JIRA server it worked. Please let me the root cause and fix.
From IT, not found anything in the logs
Refer below KB article. Hope the workaround mentioned helps you!
https://confluence.atlassian.com/pages/viewpage.action?pageId=244352186
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