Cannot update Zephyr license


we are using zephyr latest version.

we had 10 user license and just bought the 50 user license

how ever i cannot update it the error message is

it is urgent for us couse we need to start testing - 'The following license key will not be effective since you already have a Atlassian Marketplace generated license. Go here to delete it and then this one will be effective.'

Can you please advise?



1 answer

1 accepted

0 votes
Accepted answer

Hi Naama,

Please make sure you reach out to Atlassian support for this. We in Zephyr no longer generate or distribute any Zephyr for JIRA licenses. All licenses are generated and distributed by Atlassian. Please reach out to their support and let them know your situation. They will be able to assist you further.

Kind Regards,


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Off-topic

Friday Fun: Dry T-Shirt Competition - What's your BEST (Atlassian) T-Shirt!?

[Note: So it was my turn for Friday Fun and sadly I was sick thanks to rubbish sinus infection... so apologies to most of Europe and Asia for the delayed post. However, I finally got out of bed for t...

134 views 8 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you