Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Cannot update Zephyr license

naama lev
Naama Lev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 18, 2014

Hi

we are using zephyr latest version.

we had 10 user license and just bought the 50 user license

how ever i cannot update it the error message is

it is urgent for us couse we need to start testing - 'The following license key will not be effective since you already have a Atlassian Marketplace generated license. Go here to delete it and then this one will be effective.'

Can you please advise?

Thanks

Naama

Answer
Watch
Like Be the first to like this
371 views

1 answer

1 accepted

0 votes
Answer accepted
Emily Schneider
Emily Schneider
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
March 18, 2014

Hi Naama,

Please make sure you reach out to Atlassian support for this. We in Zephyr no longer generate or distribute any Zephyr for JIRA licenses. All licenses are generated and distributed by Atlassian. Please reach out to their support and let them know your situation. They will be able to assist you further.

Kind Regards,

Emily

Reply

Suggest an answer

Log in or Sign up to answer
Product apps
Apps & Integrations
TAGS
AUG Leaders

Atlassian Community Events

    See all events